Terms of Service

Welcome to Arrive Ready. By using our website, purchasing a trip plan, or connecting your calendar sync integrations, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

1. Description of Service

Arrive Ready provides a web-first circadian jetlag planning platform. The service takes user-submitted flight itineraries, bedtime/wake profiles, and optional wellness preferences to generate a personalized schedule for sleep, timed light-exposure, caffeine intake, nap windows, and optional melatonin timing. This plan is delivered via direct `.ics` file download, hosted web calendars, or active Google Calendar sync.

2. Pricing, Purchase Scope, & Replans

• Pay-Per-Trip Model: Access to a full circadian itinerary plan is sold on a pay-per-trip basis for a launch price of $19 USD. Promotional discounts or campaign offers may reduce this price (e.g., to $9.99). We do not require a subscription or use abstract consumer credit points at launch.
• Scope of a Trip Plan: A purchase covers one individual traveler, one named journey/date window, and supports up to 10 flight segments.
• Same-Trip Replans: Same-trip manual replanning (recalculating sleep/light windows due to flight delays, missed connections, or poor sleep) is included at no additional cost for the duration of the purchased travel window.
• Separate Journeys: Planning for a completely separate trip, date window, or traveler requires a new trip purchase.

3. Cancellation & Refund Policy

We stand behind our product with our 14-day trip-saver guarantee:

• Refund Window: You may request a full refund of your $19 purchase up to 14 days after your final flight segment's arrival date.
• Frictionless Feedback Form: To receive a refund, you must submit our brief feedback form (rating usefulness, followed steps, and explaining what failed).
• Abuse Protection: To prevent fraudulent behavior, refunds are limited to one guaranteed refund per customer per calendar year. Additional refund requests are reviewed manually and approved at our sole discretion.

4. Calendar Sync & Google Integration

Optional Google Calendar sync allows Arrive Ready to add travel wellness events to your account.

• We recommend selecting our default option to create a dedicated "Arrive Ready" sub-calendar to prevent visual clutter in your primary calendar.
• Arrive Ready is not liable for data loss, calendar display conflicts, accidental deletion of external events, or sync failures resulting from changes in Google Calendar APIs or local device storage errors.

5. Acceptable Use & Intellectual Property

All content, algorithms, SVG logos, brand designs, code bases, and deterministic planning rules are the intellectual property of Arrive Ready. You agree not to copy, scrape, reverse-engineer, resell, or distribute our generated plans or services for commercial purposes without explicit permission.

6. Limitation of Liability

Arrive Ready provides circadian plans "as is" without any warranty of guaranteed outcomes. We cannot guarantee that following the plan will completely eliminate jetlag symptoms, prevent flight fatigue, or guarantee sleep. In no event shall Arrive Ready or its creators be liable for travel disruptions, missed flights, medical issues, or subsequent financial losses incurred during travel.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

8. Contact & Support

If you have feedback, questions about these Terms, or need support with a purchase, please email us at support@arriveready.app.